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Location
Scott's Seafood Grill & Bar
3300 Bristol St.
Costa Mesa


Agenda
7:30-8:00 AM Networking & Continental Breakfast
8:00-9:30 AM Presentation

Cost
Members $20
Non-members $40


Or Call (310) 325-4000

 

Software Business SIG
(Replaces eBusiness SIG)

How Leading Southern California Software Firms Have Succeeded in Growing Revenue From the Current Customer Base

March 31 , 2004

It is clear that software firms who are surviving and flourishing in these times have a firm grasp of how to satisfy the needs of their current customer base. Servicing the customer base is proving to be an invaluable corporate asset. We are pleased to have three industry experts join us for our panel discussion:

Panelists:

  • David Butler, Executive Vice President, Customer & Channel Operations of Best Software
  • Mitch Cannady, Founder and President of Spinnaker
  • Paul Ulyett, Cerius Consulting, Formerly of Oracle Corporation

Moderator: David Raber, GM of the Enterprise Solutions Group, Blytheco

About the Panel

David Butler
Named one of Accounting Today magazine's "Most Influential People" based on his contributions toward changing the way in which the profession does business. Butler is currently the Executive Vice President, Customer & Channel Operations for Best Software. Best Software is a $1 billion dollar world-wide group of companies specializing is business management software. Best owns successful software brands such as Peachtree, MAS90, MAS500, ACT, Platinum for Windows, and ACCPAC.

David's opening remarks will help us understand the economics behind the value customers bring to a business over the long haul. He will also give us insight into how Best has been able to remain extremely and consistently profitable during the past decade.

Paul Ulyett
Paul was the person at Oracle responsible for conceiving and creating the process, content, and services behind Oracle's first global Value Marketing initiative. As vice-president, he led the establishment of a web-based portal to gain specific community loyalty to Oracle's vast line of products. He is now an independent consultant specializing in marketing and sales using techniques, processes and tools he has developed to help companies integrate these two critical disciplines to better drive productivity and profit.

Paul will share his experience with us including how he put together a high-impact, low-cost community marketing program. Drawing on the lesions he learned at Oracle, he will help us understand how community-based marketing can be effective for all technology firms.

Mitch Cannady
Mitch is the founder and president of Spinnaker, the largest VAR for SalesLogix, the leading CRM solution for the mid-market. Mitch's firm has been called on by numerous high-tech companies in Southern California to implement customer relationship management software solutions as well as process improvement consulting in the areas of sales and customer service.

From his vantage point of having seen many firms attempting process improvement, Mitch will share with us keys for success. He will illuminate the importance of a well developed plan with clear milestones and goals. He will also discuss the importance of embedding best practices in an automated approach accessible throughout the organization.

A question and answer period will follow after these presentations. Please join us Wednesday, March 31st for this event.

 

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